Terms & Conditions

MH NEXA is a UK-based AI automation business operated by Max Henderson as a sole trader. Contact: automation@mhnexa.co.uk · 07365 266554.

"We", "us" and "MH NEXA" mean the business described above. "You" means the visitor or customer. "Services" means automation design, build, integration and support work we provide. "Outputs" means results produced by systems we build, including AI outputs.

The website is provided for general information. Content may change without notice and does not constitute professional advice or a binding offer.

You must be at least 18 and, where acting for a business, authorised to act on its behalf.

Services are agreed in a written proposal, quote or statement of work which sets out scope, deliverables, timescales and fees. Those documents take priority over the website.

Automations are built around the processes, data and third-party systems you provide access to. Changes to those systems may require further work.

AI systems produce probabilistic results and can be inaccurate, incomplete or unsuitable for a particular use. Outputs should be treated as assistance, not as verified fact or professional advice.

You are responsible for reviewing how automations operate in your business, for the instructions and information you give us, and for the decisions you take based on Outputs.

You confirm you have the right to share any information, content or credentials you give us, and that doing so does not breach any third-party rights or obligations.

Services may connect to third-party platforms. Their availability, pricing, terms and API behaviour are outside our control and may change.

We aim for reliable operation but do not guarantee uninterrupted availability of the website or any system that depends on third-party services.

We may carry out maintenance or updates. Where reasonably possible we will give notice of work likely to cause disruption.

Fees are set out in the applicable proposal or order. Unless stated otherwise, fees exclude VAT and third-party costs such as AI usage, messaging or platform subscriptions.

Recurring services are billed for the period stated in the order and renew unless cancelled in line with that order.

Cancellation terms, including notice periods, are set out in the applicable order. Work already performed remains payable.

Refunds are considered case by case and are not offered for work already delivered, except where required by law.

We retain ownership of our pre-existing tools, templates, frameworks and know-how. Rights in bespoke deliverables are as set out in the applicable order.

You retain ownership of your content and data. You grant us a limited licence to use it to provide the Services.

Each party will keep the other's confidential information confidential and use it only to perform or receive the Services.

Each party will comply with applicable UK data protection law. Where we process personal data on your behalf, a separate data processing agreement may apply. See our Privacy Policy.

Third-party services are used subject to their own terms. We are not liable for their acts, omissions or changes.

You acknowledge that AI components can make mistakes, including producing plausible but incorrect information, and that no system we build is guaranteed to be error-free.

Where accuracy matters, systems should be configured to use approved information sources and should be checked regularly.

You are responsible for maintaining appropriate human oversight of automated processes, especially where Outputs affect customers, money, safety or legal obligations.

You must not use the website or Services unlawfully or in breach of our Acceptable Use Policy.

Nothing limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, data or anticipated savings, and our total liability is limited to the fees paid for the Services giving rise to the claim in the preceding 12 months.

You will indemnify us against claims arising from your unlawful use of the Services or from content or credentials you provide without the necessary rights.

We may suspend Services where there is unlawful use, a security risk, or overdue payment, giving notice where reasonably possible.

Either party may terminate as set out in the applicable order, or immediately for material breach that is not remedied within a reasonable period.

We may update these terms. The current version is always published on this page.

These terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over any dispute.

Questions about these terms: automation@mhnexa.co.uk.